100% Refund + Keep The Product
We trust you will love Aeno Products, so we invite you to try a product for up to 90 days*. If you’re not happy in any way, call or email us for a full refund!
Aeno has a no-hassle, full refund policy: no return necessary! As you can see, your happiness is important to us. We want our customers to always feel safe ordering from us, knowing we care about your well-being. We are proud of our products, and it is important to us that our customers are treated as we would expect to be treated ourselves.
To initiate a refund, please email us at: firstname.lastname@example.org or call our customer care line:
Late or missing refunds
If we have initiated a refund and you haven’t yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us at email@example.com.
*Our 100% money-back guarantee applies to all products purchased within the last 90 days. If a product was purchased more than 90 days ago, the product is no longer refundable. Customers who have received $200 in refunded product are no longer guaranteed money back and will be taken care of on a case-by-case basis.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.