What payment methods do you accept?
We accept Debit and all major Credit Cards.
Why is my order going through?
Cart is empty; Credit/Debit card declined by the bank; Required information during the ordering process was incomplete (personal, shipping and payment info); Internet browser timed out due to inactivity (must refresh the browser and start over).
What should I do if I made mistake on my order?
Immediately contact us and a team member will gladly resolve all of your concerns! EMAIL: email@example.com
Will my credit card information be kept on file?
NO. The privacy and Security for all personal information is a priority at Aeno Acne and no information will be kept on file.
How do I change my order?
Email us or call us regarding all changes to an order!
What is your ordering process?
The ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart 2. Enter your billing and shipping information 3. Select shipping method 4. CHECKOUT
How much does shipping cost?
We have 2 variants of shipping:
a. Standard shipping costs $7.99
b. Expedited shipping costs $14.99.
How long will my order take?
Normally it takes 1-3 business days for order processing.
I have not received my order yet, now what?
First check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometime products are delivered late by USPS or scanned delivered by mistake. Then Call or email us regarding the whereabouts of your order.
Do you alert us once our order is shipped?
Yes! An email will be sent to you with the tracking information once it ships out to you.
Where do I get my tracking info at?
An email with tracking details will be sent to you the moment your product is shipped out.
What mailing service do you use for shipping?
USPS, FED EX and UPS.
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (email to firstname.lastname@example.org) immediately!
RETURNS AND EXCHANGES
Once we receive the return please allow 6-10 days business to process you. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
Shipping charges are non-refundable.
Exchanges must be returned to us within 30 days from the date your package is bought.
In order to exchange please send an email to email@example.com stating your reason for the exchange including a new request. The exchange must be for the same product.